Stuff you might want to know…
If you have a question that isn’t answered on these pages, there is a good chance that other people will be asking it too. Help us to make it easier for people to understand how this scheme works by telling us – just use the contact form at the base of this page and mention that you think it might be something worth adding to this page. Thanks for all of your contributions so far!
Below we have our general FAQs, but please see the other categories opposite to see if the answer you seek is amongst them!
How long will it take me to complete your questionnaire?
It really depends how prepared you are and how much thought you have already put into your site structure etc. It normally takes around twenty minutes to complete, but it can obviously take longer if you need to think things through!
I am new to owning a website – what should I know?
The first thing you need to know is that we are going to look after you! Owning a website can be daunting – it doesn’t matter if you are a small one man band just setting up, or a large multi-national blue chip firm, your website is your shop window on your business.
We take all the hassle out of owning a website so you don’t have to learn all the technical jargon associated with the industry. You need to know that we will take care of your website, hosting and email accounts – other than that your time is freed up to allow you to concentrate on running your business!
I don’t really understand the jargon, what does all this mean in layman’s terms?
OK, simply put – you have a product or service to offer, you know your target market, you know how much you are going to charge and you know how much profit you will make. What you DON’T know is anything about owning, running or hosting websites!
We will design and build your website for you, give you access to edit the site yourself (if you want it!) and we take care of your domain purchase and hosting for you too. Oh – and as if that isn’t enough – we will also create an unlimited number of email addresses for you to which you can access in your web browser, on your phone or through a mail client on your PC/laptop such as MicroSoft Outlook – and that is all included in the price!
I can’t see any work that you have done within my industry/sector – does this matter?
Definitely not, and often that’s an advantage, because it allows us to create a website for you based on a customers experience! Our design process involves researching your industry/sector, your competitors and your target audience so we are more than confident that we can achieve your goals for you. Over the years we have created websites for a wide range of industries including the IT industry, football scouting, promotional gifts, jewellery, weddings, venues, gyms and charities so rest assured that we know what we are doing!
It all sounds great – what is the catch?
There really isn’t one! Essentially if you choose to use Media Identity to build and host your website for you, you can walk away at any point! If you decide that we are not the right company for you after we have completed the initial designs for you, then we will even supply the work we have completed for you on a disc so you can take it to another supplier in the future with no further cost implications.
How do I get my site to number one in the search engines?
This is not a quick question to answer and there is a lot that goes into getting your site positioned high in the search engines. Search Engine Optimisation (SEO) as a service, is one of our specialties! And we’ve has some spectacular results, we use “best practise” SEO techniques, meaning your website will be safe from any search engine updates, and techniques that will generate traffic to your website for years to come.
Will my site work on Smart phones?
Yes! We code our sites to work on any “Standards Compliant Web Browser” which includes all the smart phone browsers too! If you expect a large volume of users to be viewing your site from their mobile phone, it may be necessary to launch a mobile version specifically for them. Contact us to find out more about the costs involved in this.
What is “content”?
“Content” is the term we use to describe the text, images and files that are used to make up your website.
Can you write our copy/content for us?
Yes of course, we use professional copywriters that will produce high quality content for your business, your customers and the with the search engines in mind
We have had a bad experience with web design in the past – what makes you different?
We do what we say we will, when we say we will do it!
Media Identity is a professional company and we run a tight schedule. Each website is properly planned and thought through before the design work even commences, saving hours, days, weeks and even months at the end of the process. We are also really keen to get sites completed and live as quickly as possible in order to start the monthly installment cycle!