Stuff you might want to know…
If you have a question that isn’t answered on these pages, there is a good chance that other people will be asking it too. Help us to make it easier for people to understand how this scheme works by telling us – just use the contact form at the base of this page and mention that you think it might be something worth adding to this page. Thanks for all of your contributions so far!
Hosting & Emails FAQs
How do I access my webmail?
To access your emails from any web browser connected to the internet simply type in http://webmail before your domain name e.g. http://webmail.exmaple.co.uk and you will be presented with the log in screen.
Can I get an Exchange account to be able manage my email, contacts and calendars across all my devices?
Absolutely. We offer this service at an additional cost of £10 per month plus VAT per email address. Many businesses operate with one main Exchange account and each of the remaining accounts as standard mailboxes, but the choice is there for each email address you have registered with us.
How do I configure my outlook?
It is fairly straightforward to do this, but there are slight variations depending on what version of Outlook you are running and which platform you are working from (i.e. PC or Mac etc.) The best place to look is on MicroSofts own help system – click here for further information.
Can I get my emails on my mobile phone?
Yes – most mobile phones require you to input your username (usually your email address), your password, and then your POP3 and SMTP details.
What is my POP3 and SMTP address?
Both the incoming and outgoing mail servers (POP and SMTP) are the same:
mail.example.com (where example.com is replaced by your own domain name)
I already own my domain – how do I transfer it to you?
This depends on what domain extension (e.g. .com or .co.uk etc. you have. Some domain extensions are more complicated than others but don’t worry, we will guide you through the process!
Can I have FTP access to my domain?
Unfortunately not. We like to keep things simple here at Media Identity and in order to spread the cost of your website design and build over the lifetime of the site we are unable to offer this service.
I am going to need more than five email addresses – is this possible?
Sure – we can setup further email accounts for you at a cost of £5.00 (plus VAT) per additional email address. Please complete the form below to enquire further about this service.
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